Refund policy
We truly hope you love each piece you bring into your home from White Birch & Willow Co. Every item is thoughtfully chosen with comfort, warmth, and timeless living in mind.
Because we are a small business, we kindly ask that you review all product details before purchasing. With that said, if something isn’t quite right, we’re happy to help whenever possible.
Return Eligibility
Eligible items may be returned within 14 days of delivery.
To qualify for a return:
- Items must be unused and in original condition
- Items must be free of damage, odors, or signs of use
- Original packaging should be included when possible
- Proof of purchase is required
To begin a return, please contact us at hello@whitebirchandwillowco.com with your order number and reason for return before sending your item back.
Returns sent without approval may not be accepted.
Final Sale Items
To maintain the quality and nature of our collections, the following items are considered final sale:
- Seasonal and holiday collections
- Sale or discounted items
- Vintage or one-of-a-kind pieces
- Opened candles, wax melts, simmer products, or fragrance items
- Custom or personalized items
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged or incorrect, contact us within 3 days of delivery, with photos of the item and packaging, so we can make it right as quickly as possible.
Refund Processing
Once your return is received and approved, refunds will be issued to your original payment method.
Please allow:
- 3–5 business days for processing
- Additional time for your financial institution to post the refund
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the order arrived damaged or incorrect.
For higher-value items, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.